Refund Policy

30-day refund window

KERNLO is operated by Self-Employed. We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Requesting a refund

Our payments are processed by Paddle, the Merchant of Record for all our orders. To request a refund, visit paddle.net and use the order ID from your purchase receipt, or email us at hello@kernlohq.com and we'll assist.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

Cancelling your subscription

You can cancel your subscription at any time from your in-app settings. Cancellation stops future renewals; you keep access until the end of the current billing period.

Questions

See also our Terms of Service and Privacy Policy. For anything else, email hello@kernlohq.com.